The customer journey at a glance

Expertise 3 minutesPress coverage by points of sale on 17.09.2023 ARTICLE A recurring theme at Paris Retail Week, which takes place from 19 to 21 September, Porte de Versailles (15th), omnichannel is taking root in retailers. Against a backdrop of weak purchasing power and as artificial intelligence is becoming more widespread, retailers will personalize consumers’…

The challenges of the future of customer relations: what if First Data Party was the solution?

Expertise 4 minutesPress coverage by Le Journal du Net on 01.08.2023 ARTICLE In a world where data is becoming an asset for digital marketing, brands and companies are increasingly looking to exploit first-party data to optimize customer relations. Indeed, first-party data is important for companies, as it enables them to better understand their customers and…

New media, targeted promotions… how leaflets are reinventing themselves

Expertise 5 minutesPress coverage by Le Parisien on 06.08.2023 ARTICLE Franprix, Cora, Leclerc While more and more retailers are announcing the end of their paper catalogs, industry leaders are looking to bounce back, particularly with digital promotions. Can’t stand seeing those flyers overflowing your neighbor’s mailbox? Launched at the beginning of April, the “150 euros”…

Increase engagement by personalizing the customer experience

Expertise 4 minutesPress coverage by Stratégies on 16.06.2023 ARTICLE Faced with changing consumer expectations and the multiplication of channels, retailers have no choice but to move towards personalizing the customer experience in order to emerge and remain competitive. Personalizing the customer experience has become the key factor for companies to succeed and stand out from…

Gamification: an innovative customer loyalty strategy

Expertise 7 minutesVirginie Chollois, Marketing & Communication Manager senior at Lucky cart. 09.08.2023 Gamification offers brands many benefits, including through discovery and sharing, as well as personalized experiences for users. In this article, we explore the benefits of gamification and how it can help you keep your customers engaged. Gamification (or the integration of gaming…

Data first party: issues, challenges and benefits

Expertise 8 minutesVirginie Chollois, Marketing & Communication Manager senior at Lucky cart. 29.06.2023 1st party data First-party data refers to data collected directly by a company from its customers or visitors.This data is collected through interactions such as purchases (physical or digital), use of a platform or behavior on a website, among others. This information…